TERMS & CONDITION
Customer Care
We want you to be completely satisfied with your Bitpocalypse book purchase. If for any reason you're not happy with your order, please review our return and exchange policy below.
Returns
We offer a 30-day return policy on physical books. If you're not satisfied with your purchase, you can return it within 30 days of receiving the item for a full refund, provided the book is in new, resellable condition. To initiate a return, please follow the steps below:
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Contact our Customer Care Team at support@bitpocalypsebook.com within 30 days of your order to request a return.
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Provide your order number and reason for the return.
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We’ll send you a return authorization and detailed instructions on how to return the item.
Exchanges
If you'd like to exchange your Bitpocalypse book for another item or a different format (e.g., paperback to eBook), please reach out to our Customer Care Team at support@bitpocalypsebook.com. We will assist you with the exchange process and any necessary price adjustments.
Return Shipping
Customers are responsible for return shipping costs, unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds
Once we receive the returned book and inspect its condition, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to process. Shipping costs are non-refundable.
Damaged or Defective Items
If your order arrives damaged or defective, please contact our Customer Care Team immediately at support@bitpocalypsebook.com. We will cover the cost of return shipping and provide a replacement or full refund based on your preference.
Non-Returnable Items
Due to the nature of digital products, eBooks and audiobooks are non-returnable and non-refundable once purchased. Please ensure you’ve reviewed the product details before making your purchase.
Customer Care
Our Customer Care Team is here to help you with any issues you might encounter. Whether you have questions about your order, need assistance with a return or exchange, or want to discuss any other concerns, we’re just an email away! Please contact us at support@bitpocalypsebook.com and we’ll make sure you get the assistance you need in a timely and friendly manner.
Privacy & Safety
Bitpocalypse places a high value on the privacy and safety of our readers. We are committed to transparently informing our audience about how we handle and safeguard their personal information. Our policies outline the use of secure payment verification, data collection practices, and communication protocols post-purchase. We believe in straightforward language to establish trust and foster lasting relationships with our readers.
Wholesale Inquiries
For retailers interested in offering Bitpocalypse to their customers, we welcome wholesale inquiries. Our goal is to provide comprehensive information and support to facilitate the seamless integration of our novel into your offerings. By embracing clear communication, we aim to elevate your business and expand the reach of Bitpocalypse.
Payment Methods
- Credit / Debit Cards
- PayPal
- Offline Payments