SHIPPING & RETURNS
Shipping Policy
All orders are processed within 1-3 business days. You will receive a confirmation email once your order has been successfully placed and another email with tracking information once your order has shipped.
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your location and the shipping method you select. Delivery times vary depending on the shipping destination and the chosen shipping option.
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Standard Shipping: 5-7 business days (within the U.S.)
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Expedited Shipping: 2-3 business days (within the U.S.)
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International Shipping: Delivery times vary based on location. Additional customs fees may apply for international orders.
Order Tracking
Once your order has shipped, you will receive a tracking number to monitor its progress. You can track your order directly on the carrier’s website.
Shipping to P.O. Boxes
We do offer shipping to P.O. Boxes for certain locations. However, please note that delivery times may be longer for these addresses.
Shipping Restrictions
At this time, we are unable to ship to certain countries. If your location is not supported, you will be notified during checkout.
Damaged or Lost Items
If your order arrives damaged or if you believe it has been lost in transit, please contact us at support@bitpocalypsebook.com as soon as possible. We’ll work with you to resolve the issue promptly.
Questions?
If you have any questions about shipping, feel free to reach out to our customer support team at support@bitpocalypsebook.com. We're happy to assist!
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your Bitpocalypse book, please review our return and exchange policy below.
Returns
We offer a 30-day return policy on physical books. If you’re not satisfied with your purchase, you can return it within 30 days of receiving the item for a full refund, provided the book is in new, resellable condition. To initiate a return, please follow the steps below:
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Contact us at support@bitpocalypsebook.com within 30 days of your order to request a return.
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Provide your order number and reason for the return.
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We will send you a return authorization and instructions on how to return the item.
Exchanges
If you'd like to exchange your Bitpocalypse book for another item or a different format (e.g., paperback to eBook), please contact us at support@bitpocalypsebook.com. We’ll assist you with the exchange process and any applicable price adjustments.
Return Shipping
Customers are responsible for return shipping costs, unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds
Once we receive the returned book and inspect its condition, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to process. Shipping costs are non-refundable.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at support@bitpocalypsebook.com. We will cover the cost of return shipping and provide a replacement or full refund based on your preference.
Non-Returnable Items
Due to the nature of digital products, eBooks and audiobooks are non-returnable and non-refundable once purchased. Please ensure you’ve reviewed the product before making your purchase.
Questions?
If you have any questions or concerns regarding returns or exchanges, feel free to reach out to us at support@bitpocalypsebook.com. We’re here to help!